FAQ
Frequently Asked Questions.
Answers to the questions we hear most often. Don't see yours? Email us at hello@lepetitskincare.com and we'll help.
About Our Products
Many of the brands we carry are also used in spa treatments at Le Petit Spa, but our shop also includes carefully selected lines from other professional skincare brands Priti and our team trust and recommend. Every product is hand-selected by Priti, our founder, based on her professional spa experience.
Priti, our founder, hand-selects every product. With more than 20 years of professional skincare experience, she deliberately keeps the shop small and curated rather than overwhelming you with hundreds of options.
Each product page includes ingredient highlights and skin-type notes. If you have specific ingredient concerns (pregnancy, nursing, allergies, or sensitivities), email us at hello@lepetitskincare.com before ordering and we'll help you choose safely.
Shopping & Recommendations
Each product page lists who it's best for, how to use it, and key ingredient benefits. For personalized guidance, email us at hello@lepetitskincare.com. Priti and the team are happy to recommend based on your skin type, concerns, and current routine.
For online product recommendations, reach out at hello@lepetitskincare.com. We'll help you build a routine based on your skin goals. For in-person skin analysis and treatments, book a visit to Le Petit Spa in Charlotte.
Shipping
We currently ship throughout the United States. Orders are typically processed within 1 to 3 business days. Delivery time after that depends on your address and the carrier, and we will send tracking as soon as your order ships.
Shipping is calculated at checkout based on your location and order size. Enjoy free U.S. shipping on qualifying skincare orders over $150.
Returns & Reactions
We accept returns within 14 days of delivery on items that are unopened, unused, sealed and in their original packaging. For health and safety reasons we cannot accept returns on skincare that has been opened, used or tested, and we do not offer exchanges. Return shipping is the customer's responsibility unless the item arrived damaged, defective or incorrect. If your order arrives damaged or incorrect, email hello@lepetitskincare.com within 3 days of delivery with your order number and a photo, and we will make it right.
Stop using the product right away and contact us at hello@lepetitskincare.com. Tell us what you experienced, when, and what other products you were using at the time. We take reactions seriously and will help you understand what may have caused it and what to try instead. If symptoms are severe, please consult a medical professional.
Visiting the Spa
Yes. Le Petit Spa is open Tuesday–Friday, 9 AM–7 PM, and Saturday, 9 AM–5 PM, with locations in SouthPark and Ballantyne. Call us at 980-406-3269 or visit lepetitspacharlotte.com to book.