Shipping policy
Here is the final Shipping Policy you can upload to Shopify for Le Petit Skin Care:
Shipping Policy
At Le Petit Skin Care, we carefully prepare and package each order to help ensure your skincare products arrive safely and in excellent condition.
Order Processing
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Within the United States
At this time, we ship orders within the United States only.
We currently do not ship internationally.
Shipping Rates
Shipping rates are shown at checkout before you complete your purchase.
Le Petit Skin Care may offer free shipping promotions or free shipping when your order meets the minimum purchase requirement shown on our website or at checkout.
Estimated Delivery Time
Delivery times may vary based on your shipping address, selected shipping method, carrier delays, weather, holidays, or other circumstances outside of our control.
Once your order has been handed to the shipping carrier, Le Petit Skin Care is not responsible for carrier delays.
Shipping Carriers
We may ship orders through trusted carriers such as:
- USPS
- UPS
- FedEx
The available shipping options may vary depending on your location and order.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
Le Petit Skin Care is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us as soon as possible at hello@lepetitskincare.com. We will do our best to help before the order ships.
Lost, Stolen, or Delayed Packages
Le Petit Skin Care is not responsible for packages that are lost, stolen, or delayed after they have been accepted by the shipping carrier.
If your tracking shows that your package was delivered but you did not receive it, please contact the shipping carrier directly using your tracking number.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at hello@lepetitskincare.com.
Please include:
- Your order number
- Clear photos of the item
- Clear photos of the packaging
- A brief description of the issue
We will review the information and help resolve the issue as quickly as possible.
Signature Requirement
For select high-value orders, Le Petit Skin Care may require a signature upon delivery. This helps protect your order and ensure it arrives safely.
Questions
For shipping questions, please contact us:
Le Petit Skin Care
Email: hello@lepetitskincare.com
Website: www.lepetitskincare.com